Support

Product support

Help with Tresvil’s affirmation audio app for iPhone, including permissions, playback, imported audio, and troubleshooting.

01

Overview

The app is for writing affirmations, combining them with a chosen or recorded voice and a background sound, and creating a finished track on an iPhone.

Account required?
No.
Where is a track created?
The core creation and rendering process happens on the iPhone.
Can playback continue with the screen off?
Yes, finished tracks support background playback.
Minimum version
iOS 16 or later.

02

Permissions

The app requests permission when you use a feature that needs access to the microphone, photos, notifications, or selected files. iOS controls these permissions, and you can review them later in Settings.

Microphone

Needed when you choose to record affirmations in your own voice.

Photos

Needed when you choose artwork from your photo library for a track cover.

Notifications

Needed if you choose to use notification or reminder features.

Files and imported audio

Access is used when you select audio you already own to use as a background sound.

If you decline a permission, the related feature may be unavailable, but other parts of the app can still be used where they do not depend on that permission.

03

Playback and library

Background playback

Finished tracks are designed to keep playing when the screen turns off or while you use another app. Device audio controls, connected headphones, and other apps can affect the active audio session.

Collections and artwork

Tracks can be organized into collections and given cover artwork. These choices help organize a personal library; they do not change the audio inside a track.

Affirmations Only

Switch a finished track to “Affirmations Only” to hear its spoken affirmation layer without the background sound.

Subscription status

Subscription functionality is part of the product. Content you have already created is intended to remain playable regardless of subscription status.

04

General troubleshooting

Exact behavior can vary with the app version, iOS version, device storage, connected audio devices, and the source of imported files. These checks are a good starting point:

  1. Check the basics

    Confirm device volume, the selected audio output, available storage, and that the latest available app and iOS updates are installed.

  2. Review permissions

    If recording, artwork, or reminders are unavailable, review the app’s microphone, photo, and notification access in iPhone Settings.

  3. Try the source again

    For an imported sound, confirm the file is accessible on the iPhone and can be played from its source. If an import still fails, note the file type and where it came from.

  4. Restart before recreating

    Close and reopen the app, then restart the iPhone if needed. If you contact support, keep the existing track or project while the issue is being reviewed.

05

Contact support

Email Tresvil with a short description of what happened. Helpful details include the iPhone model, iOS version, app version, the action you were taking, and what you expected to happen.

Do not send a personal recording or affirmation text unless you decide it is necessary for the support request.

contact@tresvil.com